A deposit of 25% of booked balance price is required when a booking is made. Should the dates or type of accommodation you have asked for not be available the deposit will be refunded. Customers pay the balance outstanding to Kozak Travel when Kozak Travel confirm the booking as definite before 8 weeks of their arrival. Once we have received your reservation and your deposit, we will, subject to availability, confirm your booking on behalf of the Owner by e-mailing to you a final confirmation invoice. For all bookings, once you have received your confirmation invoice, please check this invoice carefully as soon as you receive it. Contact us immediately if any information which appears on the confirmation or any other document appears to be incorrect or incomplete as it may not be possible to make changes later. We regret neither we nor the Owner can accept any liability if we are not notified of any inaccuracy in any document within 14 days of our sending it out. We/the Owner will do our best to rectify any mistake notified to us outside these time limits but you must meet any costs involved in doing so. A binding contract comes into existence between you and Kozak Travel once we receive the confirmation of the booking from the Owner and have emailed the final confirmation invoice to you. All bank-transfer-fees are payable by the the customer. When you would like to pay in USD to our Dutch bank account at the ABN-AMRO, we use the rates of the GWK bank in Holland. For all bookings we ad €20, for administration costs.

We will try to assist if you decide to change a confirmed booking up to two months before the booked arrival date, but we reserve the right to make an administration charge of €20 and calculate the cost of change at the accommodation, what is ± € 25 per change, per accommodation, to the original booking.

We are able to book a taxi to take customers from the airport in Simferopol to their accommodation and vice versa. this way the guide will meet you at the airport and he/she will accompany you on your way back to the airport and help you until you did pas the check in. This service is optional and provided at the customer’s request. Please note that the taxi firm is a separate company and our role is limited to requesting pickup at a specified time at a specified price on your behalf. Kozak Travel does not accept any liability in connection with or arising out of that contract, for example with any delay or road accident which may occur while customers are being transported. Please also see “General” below.

You are responsible for ensuring that your passport is valid and in force, and that you are in possession of all documentation necessary for travel. We can provide general information about visa requirements but it is your responsibility to obtain a visa in time for your trip and your prime source of information should be the Ukrainian consulate in your home country. At the website of the Ukrainian consulate of your country you may find the latest information. Information on health is available at your local Department of Health office. Requirements may change and you are therefore strongly recommended to check the up to date position with the Passport Office, appropriate embassy or consulate or your doctor as applicable in good time before departure. We regret we cannot accept any liability if you or any member of your party are refused entry onto any transport or into Ukraine due to failure on your part to carry correct documentation.

Part of the attraction of visiting Crimea is that it is not like Western Europe. Its people have reached where they are now by a very different historical route, and the economy, culture and way of life will not necessarily be what you take for granted in the west. You should be aware that habits of insurance are not as highly developed as in Western Europe. You are strongly recommended to take out personal travel insurance for all members of your party. It is your responsibility to ensure that the insurance you purchase is adequate and appropriate for your particular needs. Please read your policy details on receipt and take them with you on holiday. Attitudes to safety may also be rather different to those taken for granted in Western Europe. For example, although seatbelts are fitted to most cars many people do not use them, and there is virtually no enforcement. Customers travelling in Crimea do so entirely at their own risk, acknowledging that safety practices may differ from what they are used to at home. For up to the minute government advice on staying in Crimea please visit the Foreign affairs office website of your country. Click on travel, then on country advice and then select Ukraine. Crimea is an autonomous republic within the country of Ukraine, and the advice on Ukraine also applies to Crimea.

At Kozak Travel we make every effort to ensure that the accommodation we book for you will be clean and comfortable. However, our role is limited to that of booking agent, and the final responsibility for the condition of the accommodation during your stay rests with the owner. You should raise any problems with him/her at the time any problem arises. You will have contact details for an interpreter who will be glad to interpret between you and the owner if necessary. Interpreting will be done in person if possible, otherwise indirectly by telephone. There is no charge for the interpreter’s services in matters relating to payment for or condition of the accommodation. If you have any complaints concerning any services we provide, you must inform us straight away in writing to the address below and in any event within 28 days of the end of any arrangements booked through us. We regret we cannot accept any liability if we are not so notified. Our maximum liability to you if we are found to have been at fault in relation to any service we provide (as opposed to any service provided by any third party such as an accommodation owner for whom we are not responsible) is limited to the cost of your booking with us. We do not exclude or limit any liability for death or personal injury which arises as a result of our negligence or that of our employees whilst acting in the course of their employment.

Please note, the information and prices shown on our website or sent to you by post or e-mail may have changed by the time you come to book your holiday. Whilst every effort is made to ensure the accuracy of the website and prices at the time of printing, regrettably errors do occasionally occur. You must therefore ensure you check all details of your chosen holiday (including the price) with us at the time of booking.

When you book through us, you accept responsibility for any damage or loss caused by you or any member of your party. Full payment for any such damage or loss must be paid direct at the time to the accommodation owner or manager. If you fail to do so, you will be responsible for meeting any claims subsequently made against us (together with our own and the other party’s full legal costs) as a result of your actions.

We expect all clients to have consideration for other people. If in the reasonable opinion of the Owner or any other person in authority, you or any member of your party behaves in such a way as to cause or be likely to cause danger, upset or distress to any third party or damage to property, the Owner is entitled, without prior notice, to terminate the holiday of the person(s) concerned. In this situation, the person(s) concerned will be required to leave the accommodation or other service. Neither we nor the Owner will have any further responsibility toward such person(s) including any return travel arrangements. No refunds will be made and neither we nor the Owner will pay any expenses or costs incurred as a result of the termination.

Your agreement with us in relation to your booking and all matters arising out of it (as opposed to your contract with the owner of the accommodation(s) advertised on our website or any supplier of any other service – see “General” below) are governed by Dutch law. We both agree that any dispute, claim or other matter which arises out of or in connection with this contract be dealt with the Courts of Sevastopol only.

Except where otherwise specified, Kozak Travel (“we” and/or “us”) act only as an agent in respect of all bookings we take and/or make on your behalf. We accept no liability in relation to any contract you enter into or for any services or arrangements you purchase (“arrangements”) or for the acts or omissions of any supplier(s) or Owner or other person(s) or party(ies) connected with any arrangements. For all arrangements, your contract will be with the supplier of the arrangements.

The terms and conditions (if any) of the supplier(s) of your confirmed arrangements will apply to your booking. These terms and conditions may limit and/or exclude the supplier's liability to you.

Pets and animals are allowed at request for some accommodations only. Ask us where and under what conditions.

Attention: please read these terms carefully before booking or reservation. By booking your accommodation you agree to be bound by these terms.